Policy:
Queba Home Health System (will ensure that all individuals are satisfied with all services delivered by Queba Home Health System, by offering quality assurance which includes the satisfaction of each individual.
Procedure:
Queba Home Health System (will complete an annual survey during annual IS With the individual and individual’s parent/guardian to ensure satisfaction of Services delivered by Queba Home Health System.
- All staff not in compliance with this policy will be subject to disciplinary action with the possibility of termination.
- Queba Home Health System (staff will ensure that each individual is satisfied with the services, supports, and activities in which he/she engages.
- Queba Home Health System (staff will ensure that each individual is Satisfied with his/her interaction with the persons who provide these services and supports.
- Queba Home Health System (staff will ensure that each individual feels free to express his/her desire to change the services, supports, and activities on their ISP.
- Queba Home Health System staff will ensure that each individual feels that the County Board and service providers listen to and respond to his/her choices for services, supports, and activities.